Categories

Privacy Policy

Effective Date: 23/01/2026

  1. Introduction

1.1. Kilibis is committed to protecting the privacy and personal data of its users.
1.2. This Privacy Policy explains how Kilibis collects, uses, stores, shares, and protects personal information when users access or use the platform.
1.3. By using Kilibis, you consent to the collection and use of your information in accordance with this Privacy Policy.

  1. Information We Collect

2.1. Kilibis may collect personal information provided directly by users during registration, booking, or communication on the platform.
2.2. This information may include names, email addresses, phone numbers, profile details, booking information, payment-related references, and verification data.
2.3. We may also collect technical information such as device details, IP addresses, log data, and usage behaviour to improve platform performance and security.

  1. Information from Service Providers and Customers

3.1. Customers provide information necessary to create bookings and interact with service providers.
3.2. Service providers provide information required to list services, receive bookings, and receive payments.
3.3. Certain profile details and booking-related information may be visible to other users strictly for service fulfilment purposes.

  1. Purpose of Data Collection

4.1. Kilibis collects and uses personal data to operate, maintain, and improve the platform.
4.2. This includes account management, booking processing, payment facilitation, customer support, security verification, and dispute resolution.
4.3. Data may also be used for analytics, fraud prevention, and compliance with legal obligations.
4.4. Your login info may be saved on the frontend of the Kilibis platform based on your device for faster access and sign-in.

  1. Payments and Financial Information

5.1. Kilibis does not store users’ full payment card or mobile money details.
5.2. All payments are processed through third-party payment service providers.
5.3. Kilibis may receive transaction references and payment status information strictly for record-keeping and dispute resolution.

  1. Verification and Security Measures

6.1. Kilibis may use email verification, phone verification, or other authentication methods to secure user accounts.
6.2. Verification data is used solely to confirm identity and enhance trust and safety on the platform.
6.3. Verification does not constitute endorsement or certification of any user.

  1. Sharing of Information

7.1. Kilibis may rent or sell user email addresses and phone numbers to trusted third parties for campaigns and advertisements purposes.
7.2. Information may be shared with:

Trusted third parties for advertisement and campaign purposes.

service providers or customers as necessary to fulfil a booking,

payment processors to complete transactions,

legal authorities where required by law.
7.4. Any third parties receiving data are required to handle it in accordance with applicable data protection standards.

  1. Data Retention

8.1. Kilibis retains personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy.
8.2. Booking records, transaction logs, and account information may be retained for legal, regulatory, or audit purposes.
8.3. Users may request account deletion, subject to retention requirements imposed by law.

  1. User Rights

9.1. Users have the right to access, correct, or update their personal information through their account settings.
9.2. Users may request deletion or restriction of their data, subject to legal and operational limitations.
9.3. Requests relating to personal data will be handled within a reasonable timeframe.

  1. Cookies and Tracking Technologies

10.1. Kilibis may use cookies or similar technologies to enhance user experience and analyse platform usage.
10.2. Cookies help remember user preferences and improve platform functionality.

  1. Data Security

11.1. Kilibis implements reasonable technical and organisational measures to protect personal data from unauthorised access, loss, or misuse.
11.2. While we strive to protect user information, no system is completely secure, and users acknowledge this risk.

  1. Third-Party Links and Services

12.1. The platform may contain links to third-party websites or services.
12.2. Kilibis is not responsible for the privacy practices or content of third-party platforms.
12.3. Users are encouraged to review the privacy policies of third parties they interact with.

  1. Children’s Privacy

13.1. Kilibis is not intended for use by individuals under the age of 18.
13.2. We do not knowingly collect personal data from minors.

  1. Changes to This Privacy Policy

14.1. Kilibis may update this Privacy Policy from time to time.
14.2. Continued use of the platform after changes are published constitutes acceptance of the updated policy.

  1. Governing Law

15.1. This Privacy Policy shall be governed by and interpreted in accordance with the laws of Ghana.

  1. Contact

16.1. For questions or concerns regarding this Privacy Policy, users may contact Kilibis through the official platform communication channels or here