How bookings work on Kilibis.
On Kilibis, each booking is handled by one service provider at a time. When a customer posts a service request and a provider accepts it, that provider becomes the assigned professional for that booking.
Customer choice and control.
If a customer is not comfortable with the service provider who accepted the booking, they are not forced to continue. The customer can choose to end that booking and make a new booking request to find another service provider.
Why Kilibis is free for customers.
Kilibis is free for customers so that anyone can easily post a service request and get help without hesitation. Removing fees makes the platform simple, welcoming, and accessible to everyone who needs a local service.
Why the system is structured this way.
This approach keeps the process simple and organised. It avoids confusion, prevents multiple providers working on the same request, and ensures clear responsibility for service delivery.
Quality and accountability.
Having one provider per booking improves accountability. Both the customer and the service provider know exactly who is responsible for the job, which helps maintain service quality and professionalism.
What customers should expect.
Customers can expect a clear, one-to-one service relationship. If expectations are not met, they have the option to move on by creating another booking that better matches their needs.
Overall benefit.
This structure protects both sides: service providers get clear job ownership, and customers retain the freedom to rebook if they are not satisfied, without being locked into a provider they do not trust.
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